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Hot line


Services provides free of charge

These services are provided free of charge

  • Problems at the border

    Having any difficulty with entry or exit? Problems with documents or luggage? Please contact us soon.

  • Loss and damage to luggage

    In case of loss or damage of luggage, please dial our hotline. You will get an advice on how to return your luggage or get compensation from the airline.

  • Restaurant reservations

    We offer services of booking the most popular restaurants

  • Hotel information

    IT services, passwords, restaurant / laundry schedule. We will help you to stay without hassle.

  • Help to those who are missing / lost

    In a large unfamiliar city it is easy to get lost or get into a difficult situation. If you are faced with such a problem, please call us.

  • Theft of property and assault

    The cities of Russia are quite safe for tourists, but, nevertheless, in the event of such an emergency, please contact our call center immediately.

  • Emergency medical care

    If you require urgent medical assistance at any time of the day, please contact our call center.

  • Taxi order

    We offer taxi services from the best operators in Russia

  • Booking of cultural and leisure activities

    We offer tickets booking for any shows and cultural events

Concierge Services

Paid services

  • Interpreter services

    We offer services of qualified interpreters with knowledge of the Chinese language

  • Shopping support

    If you require shopping assistance, we are happy to offer you a shopping guide from our company.

  • Transfer

    We offer a comfortable transfer service for our tourists.